Want to check on the progress of your order? Simply click on the link in your confirmation and quote the tracking number provided in your order.
Please Bear in Mind
2-5 day working day delivery.
If your package weighs over 5kg we will weigh your package, calculate the postage cost and contact you with a shipping quotation for your approval.
We operate a 24 hour cancellation policy from the time you place your order. As so many of our products are made to order, once the order has been placed it is very difficult to cancel and will vary between suppliers. Please contact us on firstname.lastname@example.org if you have any queries.
If you are an overseas buyer you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be covered by you; we have no control over these charges and can’t predict what they may be.
Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that you are considered the importer of the item and must comply with all laws and regulations of the country in which you are receiving the goods.
We can refund any items that you are not completely happy with when you return it to us in saleable condition by post within 14 days of receipt. Refunds will be credited to your original method of payment.
For hygiene reasons, we cannot offer refunds to pierced jewellery.
If you have any queries or problems please don't hesitate to contact us on email@example.com.